State Farm® Insurance Agent Michael Fay
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Erik Samain
March 31, 2025
1
out of
5
rating by Erik Samain
"Unfortunately we have been waiting on a refund for our insurance from this office for over a month now. March 6th a check was sent to a wrong address, and now as we approach April, we still have not received any confirmation or clarification on when our refund will be sent to the proper address, which is over a two thousand dollars. When I called today there was no update after being told to check in two weeks. This seems like the opposite of what you want from customer service. I am very upset with the lack of effort being put into our problem."
We responded:
"Thank you for your feedback. This is not the experience we want our customers to have. We would like to learn more about what happened and how we can improve. Please get in touch with us so we can make it right. - Michael Fay State Farm Insurance"
Chino PlaysMC
March 31, 2025
5
out of
5
rating by Chino PlaysMC
"alshey 服务态度很好"
Zhiming Wang
March 26, 2025
5
out of
5
rating by Zhiming Wang
"Have stayed with State Farm and Ashley Chiang since early 2023 for both auto and fire. Ashley is so nice and professional that I recommend State Farm to my friends."
We responded:
"Zhiming, thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Ashley Chiang and our team at State Farm. Your recommendation means a lot to us, and we’re glad to have you as a valued customer. If you ever need assistance or have any questions, please don’t hesitate to reach out. We appreciate your support! - Michael Fay State Farm "
Victoria Chuang
March 25, 2025
5
out of
5
rating by Victoria Chuang
"Ashley is the best"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with Ashley! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - Michael Fay State Farm "
Steve B
March 17, 2025
5
out of
5
rating by Steve B
"Chelardi A. spent a lot of time with my wife and I on the phone and answered all of our questions. She was very knowledgeable and professional. We received much better quotes than our previous provider for comparable coverage. I would recommend this agency and ask for Chelardi; you won’t be disappointed… -Steve"
We responded:
"Steve, Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that Chelardi was able to provide you and your wife with the information and support you needed. It's great to know that you found better quotes for your coverage. We appreciate your recommendation and are here to assist you whenever you need. Thank you for choosing our agency! - Michael Fay State Farm Insurance "
Jan
March 14, 2025
5
out of
5
rating by Jan
"Outstanding Service from Ashley! I can’t recommend Ashley enough! She is incredibly patient, professional, and transparent, making the entire insurance process smooth and stress-free. She takes the time to explain every detail, ensuring I fully understand my options without ever feeling pressured. What truly sets Ashley apart is her persistence and dedication—she follows up diligently and makes sure nothing slips through the cracks. Plus, her positive attitude makes working with her a pleasure. If you’re looking for an insurance agent who genuinely cares and goes the extra mile, Ashley is the one to trust!"
We responded:
"Jan, thank you for your fantastic review! We're thrilled to hear that Ashley provided you with outstanding service and made the insurance process smooth and stress-free. Her dedication, transparency, and positive attitude truly set her apart. We appreciate your recommendation and look forward to assisting you in the future! - Michael Fay State Farm Insurance "
Wu Jin
March 13, 2025
5
out of
5
rating by Wu Jin
"非常专业又热心。服务态度很好。谢谢"
We responded:
"Wu Jin, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - Michael Fay State Farm Insurance "
Christopher Tavarez
March 13, 2025
5
out of
5
rating by Christopher Tavarez
"Worked with a fellow named Bryant. Got me what I needed for the right price."
We responded:
"Christopher, thank you for your kind review! We’re thrilled to hear that Bryant was able to assist you in finding exactly what you needed at a great price. Your satisfaction is our top priority, and we appreciate your feedback. If you need anything else in the future, please don’t hesitate to reach out! - Michael Fay State Farm "
mariana linares
March 10, 2025
5
out of
5
rating by mariana linares
"I needed help and Bryant provided me with the best service, he was very helpful gave me great information and advice."
We responded:
"Mariana, Thank you so much for your kind words! We're thrilled to hear that Bryant was able to assist you and provide the support you needed. We pride ourselves on delivering excellent service, and it's great to know that our efforts made a positive impact. If you have any more questions or need further assistance, don’t hesitate to reach out. We look forward to serving you again! - Michael Fay State Farm "
Danny Hong
February 24, 2025
5
out of
5
rating by Danny Hong
"I highly recommend State Farm for its very professional service. I strongly recommend Ashley Jiang. she was professional, knowledgeable, and she patiently analyzes the insurance situation with me. When there are fines or traffic accidents, the insurance is usually higher. Later, with her unremitting efforts, she helped me get the lowest insurance price. thank you!"
We responded:
"Danny, thank you for taking the time to share your experience! We’re delighted to hear that Ashley Jiang provided you with such professional and knowledgeable service. It’s great to know that they were able to help you navigate your insurance situation and secure the best price possible. Your recommendation means a lot to us, and we’re here for you whenever you need assistance in the future. Thank you again! - Michael Fay State Farm "
Congrui Wang
February 12, 2025
5
out of
5
rating by Congrui Wang
"I cannot recommend Ashley enough! From the very first interaction, she was professional, knowledgeable, and genuinely caring. She took the time to understand my unique needs and provided tailored insurance solutions that fit my budget and lifestyle. What stood out most was her patience and willingness to explain every detail in a way that was easy to understand. She made the entire process seamless and stress-free, which is something I truly appreciated."
We responded:
"Congrui, Thank you so much for your kind words! We're thrilled to hear that Ashley was able to provide you with such a positive experience. Their dedication to understanding each client's unique needs and ability to communicate complex information clearly are truly invaluable qualities. We're glad they could make the process seamless and stress-free for you. Your recommendation means the world to us, and we look forward to continuing to support you in the future! - Michael Fay State Farm "
Stacy Kouba
February 12, 2025
5
out of
5
rating by Stacy Kouba
"I recently worked with Chelardi to evaluate switching insurance companies, and I couldn’t be more impressed with the experience. From the start, she was incredibly responsive, addressing all my questions quickly and thoroughly. Her knowledge and professionalism made the process smooth and stress-free. In the end, Chelardi not only earned my business but also ensured I had the best coverage for my needs."
We responded:
"Stacy, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience working with Chelardi. Her responsiveness and expertise are truly valued, and it's wonderful to know that she was able to find you the best coverage for your needs. We appreciate your trust in us and look forward to assisting you in the future! - Michael Fay State Farm "
David Welling
February 6, 2025
5
out of
5
rating by David Welling
"I was so impressed with Michael's professionalism and knowledge. He's so client focused and dedicated that anyone would be very happy working with him."
We responded:
"David, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience working with Michael. His professionalism and dedication to clients are truly commendable, and we’re glad that it made a difference for you. We appreciate your feedback and look forward to continuing to provide excellent service! - Michael Fay State Farm Insurance "
Ali G
January 31, 2025
5
out of
5
rating by Ali G
"Michael is always available and helpful! I couldnt be happier to have him as my state farm agent"
We responded:
"Ali, thank you for the awesome shoutout! 🌟 My State Farm team and I are happy to be your good neighbor! - Michael Fay State Farm Insurance "
Richard Smith
January 30, 2025
5
out of
5
rating by Richard Smith
"Muy agradecido y a gusto con el servicio y el deseo de ayudar la verdad recomiendo este lugar y pues sobre todo la honestidad Chelardi Gracias excelente servicio bendiciones."
We responded:
"Richard, thank you so much for your kind words! We’re thrilled to hear that you were satisfied with our service and appreciated our commitment to helping you. Your recommendation means a lot to us. We strive to maintain honesty and provide excellent service to all our customers. Wishing you all the best and blessings in return! - Michael Fay State Farm Insurance "
renxi lin
January 24, 2025
5
out of
5
rating by renxi lin
"江小姐Ashley非常有耐心，服务态度非常棒。"
We responded:
"Renxi, Thank you for your kind words! We're thrilled to hear that Ashley provided you with such patient and excellent service. We appreciate your feedback and look forward to serving you again! - Michael Fay State Farm Insurance "
林仁周
January 24, 2025
5
out of
5
rating by 林仁周
"State Farm 的江小姐Ashley 服务态度非常好👍"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! - Michael Fay State Farm Insurance "
xiaoli chen
January 24, 2025
5
out of
5
rating by xiaoli chen
"非常好👍"
We responded:
"Xiaoli, Thank you for your positive feedback! We're glad to hear that you had a great experience. If there's anything else we can assist you with, please let us know! 👍- Michael Fay State Farm Insurance "
QUEENS CENTRAL PHARMACY
January 22, 2025
5
out of
5
rating by QUEENS CENTRAL PHARMACY
"Amazing service… gave best rates..mike was very professional"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Our team takes pride in providing professional service, and your feedback motivates us to keep up the great work. We look forward to serving you again in the future! - Michael Fay State Farm "
Meng Xianhu
January 20, 2025
5
out of
5
rating by Meng Xianhu
"对于江小姐的回答和帮助很满意 谢谢您"
We responded:
"Meng, Thank you for your kind words! I'm glad to hear that you were satisfied with Miss Jiang's assistance. If you have any more questions or need further help, feel free to reach out! - Michael Fay State Farm Insurance "
Bruce “Bruce” Y
December 31, 2024
5
out of
5
rating by Bruce “Bruce” Y
"Perfectly follows up and solves issues fast. Highly recommended"
We responded:
"Bruce, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Your satisfaction is our top priority, and we’re glad we could address your concerns quickly. We appreciate your recommendation and look forward to serving you again in the future! - Michael Fay State Farm Insurance "
Xu Building Supply
December 19, 2024
5
out of
5
rating by Xu Building Supply
"Thank you Ashley, for making this such a smooth and pleasant experience. I'll definitely recommend you to my friends and family."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Andrii Stratiichyk
December 17, 2024
5
out of
5
rating by Andrii Stratiichyk
"Прекрасна команда яка завжди готова ввічливо та зрозуміло відповісти на всі питання, та дапомогти з оформленням документів. З досвіду скажу що багато людей хотіли допомогти мені з страхуванням але у всіх виходило одне і теж саме. Michael Fay компанія якою я дуже задоволений зараз!)"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Glo Song
December 17, 2024
5
out of
5
rating by Glo Song
"Quick and thorough. Very informative."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Alyssa Walker
December 16, 2024
5
out of
5
rating by Alyssa Walker
"Fantastic experience with Ashley! She was the most helpful agent I have ever dealt with and it's so nice to finally have a someone who is extremely responsive, informative, helpful and proactive. She was transparent about every question we had and helped us get the best bang for our buck. Thank you Ashley!!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."