Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tulisha Brooks

Tulisha Brooks

November 8, 2024

5  out of  5
rating by Tulisha Brooks
"Excellent customer service and gets back to you instantly with any questions or concerns you might have. Great competitive pricing as well. I Highly recommend Mr Fay."
Profile photo of Teresa Hu

Teresa Hu

November 7, 2024

5  out of  5
rating by Teresa Hu
"Ashley, you have provided the top 5 star services for searching for our coop apartment insurance. Thank you for your professionalism and patience."
Profile photo of Maria Ferguson

Maria Ferguson

November 6, 2024

5  out of  5
rating by Maria Ferguson
"Jacob helped me from start to finish . Very polite and thorough and I will definitely be back for my auto policy soon"
Profile photo of deneen kirkpatrick

deneen kirkpatrick

November 4, 2024

5  out of  5
rating by deneen kirkpatrick
"Stephanie helped us with our car insurance. She was very helpful & professional. She made the whole process seamless."
We responded:
"We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve."
Profile photo of Kadir Demir

Kadir Demir

November 1, 2024

5  out of  5
rating by Kadir Demir
"Mike and his staff are very helpful."
We responded:
"Hi Kadir! Thank you so much for providing us with a wonderful review. Best regards, Michael Fay"
Profile photo of Andrew Ng

Andrew Ng

September 25, 2024

5  out of  5
rating by Andrew Ng
"Bryant was extremely helpful and informative during the process of obtaining auto insurance and was able to get me a cheaper rate for my auto insurance. Would highly recommend working with Bryant!"
We responded:
"Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at Michael Fay Insurance Agency."
Profile photo of Gabriel Talavera

Gabriel Talavera

September 16, 2024

5  out of  5
rating by Gabriel Talavera
"Very honest and clear communication to detail and excellent follow up with opening a new policy"
We responded:
"We are so grateful for your kind words and 5-star rating!"
Profile photo of Shaokui Huang

Shaokui Huang

September 13, 2024

5  out of  5
rating by Shaokui Huang
"江小姐态度热忱,非常nice👍"
We responded:
"We are so grateful for your kind words and 5-star rating!"
Profile photo of Arturo C

Arturo C

September 11, 2024

5  out of  5
rating by Arturo C
"Great customer service, quick and friendly, thanks Jacob"
We responded:
"We are so grateful for your kind words and 5-star rating!"
Profile photo of Jesson Zheng

Jesson Zheng

September 10, 2024

5  out of  5
rating by Jesson Zheng
"i had a great experience working with Ashley for my car insurance. they made the entire process smooth and straight forward and easy to understand. they took the time to explain things clearly. i recommend their service."
We responded:
"Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at Michael Fay Insurance Agency."
Profile photo of Stocky Singh

Stocky Singh

September 5, 2024

5  out of  5
rating by Stocky Singh
"Service is outstanding 👏 👌."
We responded:
"We are so grateful for your kind words and 5-star rating!"
Profile photo of Jessyka Guevara

Jessyka Guevara

August 26, 2024

5  out of  5
rating by Jessyka Guevara
"Great customer service. was so fast and easy to work with Bryant, I am so satisfied with my new full coverage plan. I already had statefarm but he elevated my plan and made it so much better!"
We responded:
"We are so grateful for your kind words and 5-star rating!"
Profile photo of tao adfadsf

tao adfadsf

August 20, 2024

5  out of  5
rating by tao adfadsf
"本人在state farm对江小姐耐心的讲解和对产品的介绍比较、对客户的需求做到了非常完美.在这里非常感谢"
We responded:
"We are so grateful for your kind words and 5-star rating!"
Profile photo of Vanessa Bucaria

Vanessa Bucaria

August 17, 2024

5  out of  5
rating by Vanessa Bucaria
"Stephanie is simply the best. Her smile, her personality, her overall service was amazing. We need more beautiful souls like her in this world. Thank you Stephanie for all your hospitality. I'm so honored to be a part of the team :)"
We responded:
"We are so grateful for your kind words and 5-star rating!"
Profile photo of cynthia egido

cynthia egido

August 15, 2024

5  out of  5
rating by cynthia egido
"We would highly recommend Stephanie Wu thanks to her professionalism, knowledge and patience! Many thanks to her, we changed our policy and she gave us a fabulous quote for Home and Auto bundle!! We give her 5 Stars ⭐️⭐️⭐️⭐️⭐️ for her outstanding performance and immediate responses to all of our questions!!! She is a true asset to State Farm. Bravo!!"
We responded:
"Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at Michael Fay Insurance Agency."
Profile photo of benjamin m

benjamin m

August 15, 2024

5  out of  5
rating by benjamin m
"I’ve used State Farm for many years now and they’ve always provided me with excellent service at a fair price. They are very responsive, and I would highly recommend this office and agent, Ashley Chang."
We responded:
"Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at Michael Fay Insurance Agency."
Profile photo of Jeff Riccardi

Jeff Riccardi

July 27, 2024

5  out of  5
rating by Jeff Riccardi
"I’ve been dealing with Stephanie and she is the best. Responds immediately, even 8:30 on a Friday night. Best agent I’ve worked with"
We responded:
"Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at Michael Fay Insurance Agency."
Profile photo of Alex Burns

Alex Burns

July 26, 2024

5  out of  5
rating by Alex Burns
"Jacob was great to work with for my insurance needs"
We responded:
"Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at Michael Fay Insurance Agency."
Profile photo of Albert E

Albert E

July 24, 2024

5  out of  5
rating by Albert E
"Had a phone call from agent Chelardi about a mistake that was done during a recent purchase of a new car. She explained to me the reason for the error in detail, apologized for any inconvenience, and how the problem is going to be rectified. She was professional, courteous, and answered my concerns. Thank you for the wonderful experience."
We responded:
"Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future."
Profile photo of amudhan bakthavathsalu

amudhan bakthavathsalu

July 19, 2024

5  out of  5
rating by amudhan bakthavathsalu
"Worked with Bryant..he was super quick and helpful with switching the insurance to reduce price"
We responded:
"Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at Michael Fay Insurance Agency."
Profile photo of Patricia dee

Patricia dee

July 12, 2024

5  out of  5
rating by Patricia dee
"I worked with Jacob at State Farm. He made changing my insurance policy effortless and easy for me. He answered all my questions. I appreciate that he took time to help me online. I would recommend State Farm and Michael Fay to help you with your insurance needs."
We responded:
"We're honored to have had the opportunity to serve you"
Profile photo of Clay Thompson

Clay Thompson

July 12, 2024

5  out of  5
rating by Clay Thompson
"Quick summary of experience with Jacob Kim as my agent: 1. Appears to make every effort to get me the best policy for my needs at the best price. 2. Makes extra efforts to help to complete tasks required for application (took photos required for application with my permission). 3. Very responsive and transparent when I ask questions. 4. Exhibits highest levels of professionalism and respect. 5. Gets my highest accolades and recommendation for a productive insurance experience."
We responded:
"We're honored to have had the opportunity to serve you"
Profile photo of hilda mendez

hilda mendez

July 12, 2024

5  out of  5
rating by hilda mendez
"Ashley Chiang is totally amazing, very knowledgeable and extremely helpful. I always go to her because she explains and solves all my problems. Awesome girl 🙏🏻"
We responded:
"We're honored to have had the opportunity to serve you"
Profile photo of Jackie Tong

Jackie Tong

July 11, 2024

5  out of  5
rating by Jackie Tong
"服务非常周到,细心!"
We responded:
"We're honored to have had the opportunity to serve you."
Profile photo of Cuford Leo

Cuford Leo

July 10, 2024

5  out of  5
rating by Cuford Leo
"Thanks, Michael. I appreciate the service, and I will not hesitate to recommend State Farm to another friend ."
We responded:
"We're honored to have had the opportunity to serve you."